General information

Wally and Whiz ApS
Rugmarken 35A
DK - 3520 Farum
Denmark

CVR number: 36 50 50 60
E-mail: info@wallyandwhiz.com
Date of establishment: 29.01.2015

 

How to shop with us

  1. Explore our exciting universe at www.wallyandwhiz.com.
  2. Find the item(s) you want. Add them to your basket, then proceed to checkout.
  3. Fill out your e-mail address, name and delivery address.
  4. Choose your preferred delivery method.
  5. Choose your preferred payment method.
  6. Agree to our terms and conditions.
  7. Double-check your contact information. Please ensure that we have the correct e-mail address and delivery address.
  8. You can now complete the purchase.
  9. Once the purchase has been completed, you will receive an order confirmation via e-mail.

All prices include VAT and other taxes. All agreements are under Danish law when you shop at www.wallyandwhiz.com.

If you have any questions about the above, please send an email to info@wallyandwhiz.com.

 

Payments

You can use the following payment methods at www.wallyandwhiz.com:
PayPal, Visa, Visa Electron, Mastercard, Mastercard Maestro, Apple Pay and Google Pay.

There is no surcharge for purchasing at www.wallyandwhiz.com.

The purchase amount is not charged to your card until the order is dispatched from the warehouse. No amount larger than the amount you authorised at the time of purchase can be withdrawn from your card.

All prices are listed in Euro (EUR).

We reserve the right to change prices without notice, however not after a purchase has been completed.

There is no VAT refund when shipping to countries outside the EU.

 

Freight rates

Delivery in Denmark
Parcels to addresses in Denmark are shipped by DSV/GLS.
Price for delivery to a parcel shop: DKK 39
Price for delivery to a business address: DKK 39
Price for delivery to a private address in Denmark: DKK 59
Free shipping for purchases above DKK 349

Delivery to EU countries
Parcels to addresses in EU countries are sent by GLS.
Price for delivery: DKK 79 / EUR 10,60
Free shipping on purchases above DKK 365 / EUR 49

Delivery outside EU
Parcels to addresses outside the EU are sent by DHL.
The price for delivery outside the EU varies depending on the country of destination. You can see your freight price at checkout.
PLEASE NOTE: All costs associated with local customs clearance must be paid by the parcel recipient.

 

Delivery time

Orders on weekdays
If you place an order on weekdays before 12 pm (CET), the order will be packed and shipped the same day or the next day at the latest. The delivery time, from the order is dispatched until it is delivered to your home, a business address or a parcel shop near you, is usually 1-2 business days in Denmark. Outside Denmark, the delivery time is usually 2-4 business days.

Orders from Friday after 2pm (CET) through Sunday
If you place an order on Friday after 12 pm (CET) or on weekends/public holidays, the order will be packed and dispatched the following business day. The delivery time, from the order is dispatched until it is delivered to your home, a business address or a parcel shop near you, is usually 1-2 business days in Denmark. Outside Denmark, the delivery time is usually 2-4 business days.

Please note: During particularly busy periods, in the event of acute illness at our warehouse or internal parcel handling issues at one of our partners responsible for transport and delivery, or similar, longer delivery times may occur.

If you have any questions about the delivery of your order, please e-mail us at info@wallyandwhiz.com.

 

Tracking your parcel

Delivery in Denmark
As soon as your parcel is on its way to you, you will receive an email with a tracking number from DVS/GLS. And once your parcel has been delivered to your chosen address – to a private or business address, or to a parcel shop near your address – you will receive another email from DSV/GLS. The second notification will be a confirmation that your parcel has been delivered.

Delivery outside Denmark
As soon as your parcel is on its way to you, you will receive an email with a tracking number from DVS/GLS. And once your parcel has been delivered to your chosen address – to a private or business address, or to a parcel shop near your address – you will receive another email from DSV/GLS. The second notification will be a confirmation that your parcel has been delivered.

Please note that deliveries outside Denmark may be delivered by a subcontractor, in which case you will receive an email confirming that your parcel has been delivered by the subcontractor.

We also want to point out that some countries have yet to facilitate the use of parcel shops. In this case, your parcel will generally be delivered to your home address.

If you have any questions about the tracking number, tracing etc., please e-mail us at info@wallyandwhiz.com.

 

The right of cancellation

If your cancel your purchase
In compliance with Danish law, Wally and Whiz offers a 14-day full return right from the day you receive the products. You must therefore notify us within 14 days of receiving your products that you wish to cancel your purchase. This can be done by sending an email with the text "RETURNS" in the subject field to info@wallyandwhiz.com. The email must contain the name and address of the recipient of the products, bank account information, and clearly state that you wish to exercise your right of cancellation. You can't cancel your purchase simply by refusing to accept the products.

Returns
You must return the products to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for all direct costs related to returning the products. When returning the products, you are responsible for ensuring that they are properly packaged. You hold the responsibility of the products from the time of delivery to you until we receive the products. You lose your right of cancellation if you break the seal on the product.

The return address is:
Wally and Whiz ApS
Att.: Customer service
Rugmarken 35A
DK - 3520 Farum
Denmark

You can also deliver it personally to the address above. In this case, please make an appointment in advance by e-mailing us at info@wallyandwhiz.com.

Money back
If you cancel your purchase, you will of course be refunded the amount you paid for the item(s). This will be done no later than 14 days after we have received the product(s), provided that the above requirements have been met. If the value of the product(s) has/have deteriorated, Wally and Whiz reserves the right to reduce the refund accordingly.

PLEASE NOTE: We do not accept packages sent COD (Collect on Delivery).

 

Complaints

When shopping at www.wallyandwhiz.com, you have a 24-month right of complaint under the Purchase Act. This means that you can either get an exchange, a refund or a price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen from misuse of the product or other harmful behaviour or storaging. You must submit any complaints "within a reasonable time" after having discovered the defect(s). If you complain within two months of discovering the defect, the complaint will always be timely. Please send an email to info@wallyandwhiz.com as soon as possible. We will process your complaint as quickly as possible.

Returns
You must return the products to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. You are responsible for all direct costs related to returning the products. When returning the products, you are responsible for ensuring that they are properly packaged. You hold the responsibility of the products from the time of delivery to you until we receive the products. You lose your right of cancellation if you break the seal on the product.

The return address is:
Wally and Whiz ApS
Att.: Customer service
Rugmarken 35A
DK - 3520 Farum
Denmark

You can also deliver it personally to the address above. In this case, please make an appointment in advance by e-mailing us at info@wallyandwhiz.com.

Money back
If the complaint is justified, we will of course refund the full amount including (reasonable) return freight costs. Remember that the product must be returned in proper packaging and to keep a receipt of your freight costs so we can refund them.

 

The right to complain

If you wish to complain about your purchase, please send an email to info@wallyandwhiz.com.

If we are unsuccessful in finding a satisfactory solution, you can direct a complaint to:

Danish Competition and Consumer Authority
Carl Jacobsens vej 35
DK - 2500 Valby
Denmark
E-mail: kfst@kfst.dk
Phone: +45 41 71 50 00

You can also use the European Commission's online complaints portal – however, this is primarily for those living outside Denmark. You can find the portal here: http://ec.europa.eu/consumers/odr/.