Privacy policy

Protection of personal data

In accordance to the law all your personal data needs to be kept secure and confidential. We store your personal information on computers with limited access that are placed in controlled facilities. Furthermore these facilities are controlled on an ongoing basis to make sure our user data is handled responsibly by taking our customers legal rights into account. Personal data is deleted or anonymised on an ongoing basis in correlation with the termination of the purpose for which they are used. We only register the personal data of our customers with the purpose of being able to deliver the products to them. Personal data registered at WALLY and WHIZ ApS is stores for 5 years, whereafter the data is erased. 
With the pace of development of the web, our handling of the personal data of our clients may need to change in the future. We therefore reserve the right to update and change current lines in the handling of personal data. In the event of substantial change we will notify our customers with a visible notification on our websites.
In order to enter into an agreement with us at wallyandwhiz.com and wallyandwhiz.dk we collect and use the following information:
Name
Address
Phone number
Email address

The director and web editor of WALLY and WHIZ have access to this information. 
Information given to wallyandwhiz.com and wallyandwhiz.dk will not be passed on or sold to third parties in any way, and we are not registering any sensitive data. We do however send emails with notification about shipment through third parties. 

By signing up to our news letter we register your email address, which is however not passed on to third parties. You are naturally always able to unsubscribe from these services directly via emails coming to you, or by writing to info@wallyandwhiz.com. 

SOME and social plugins

We use social plugins from different social media networks. This gives you the option to share content on social media or to recommend products and services. 
If you do not wish that these active plugins collect information about you, you can deactivate these social plugins through "blocking thirdparty cookies" with a click in the settings of your browser. After this the browser sends cookies to the server with enclosed content to other providers. With this setting you can use our sites in an unlimited manner. 
On our sites we use the following plugins: 

a) Facebook
Our fweb pages use plugins from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. If these plugins are active, your browser will be connected to the Facebook-server, whereto the data will be transferred to Facebook. Your account on Facebook can be connected to this information. Interactions such as the like-button or comments will be sent from your browser directly to Facebook and will be stored there. If you do not want this, you need to log out of Facebook before you visit our web page. For more info, please read "https://www.facebook.com/about/privacy".

b) Twitter
Our web page uses plugins from Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA. If plugins are active your browser is directly connected to the Twitter server whereto data is transferred. Your Twitter account can be connected. Interactions, as well as clicking the Re-tweet button will be transmitted from your browser directly to Twitter and will be saved there. If you do not wish to do so, you need to log out of Twitter before you visit our web page. Get more info here: "https://twitter.com/privacy".

c) Youtube
Our webpage uses plugins from YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA. If these plugins are active, your browser will be connected to the YouTube-server to which data will be sent. Your account on YouTube can be connected with this information. Interactions such as "share" or commenting will be sent directly to the YouTube-browser. If you do not want this, you need to log out of your account before visiting our website. For more info, please visit "http://www.youtube.de/t/privacy".

d) Instagram
Our web page uses plugins from Instagram LLC, 1601 Willow Rd. Menlo Park, CA 94025, USA. If these plugins are active, your browser is directly connected to Instagrams server, to which data is sent. Your account at Instagram can be linked to this information. Interactions such as "like" or comments will be sent directly to this browser. If you do not want this, you need to log out before you visit our web site. For more info visit "https://help.instagram.com/" under the link "Privacy Policy". 

Transference of data

Transferring personal data will only take place with the consent of the user. 

Personal information can be stored and treated internally in the company. Information can be passed on to selected third parties in order to carry out a service, hereunder payment or shipment of goods, or execution of other services such as administration, complaints or returning of goods. Furthermore the data can be passed on to the authorities in case of abuse or other punishable acts according to the law. 

Please be aware that laws on safety, handling and transferring of personal data can be different in other countries than the ones that apply in Denmark. By giving your personal data, you accept the transference of data to other countries (hereunder USA) in accordance with this policy of confidentiality. 

Under no circumstances do we sell the data of our clients. 

Complaints

If you wish to complain about your purchase, you need to direct your complaint to info@wallyandwhiz.com.  If against expectations you are not succeeding with your complaint, you can pass it on to:

Forbrugerklagenævnet
Carl Jacobsens vej 35
2500 Valby
kfst@kfst.dk
Tlf. + 45 41 71 50 00

You can also use the online complaints portal of the EU Commission, which is however predominantly relevant if you are a citizen stationed outsiden of Denmark. You will find the portal here: http://ec.europa.eu/consumers/odr/